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F.A.Q

Q: Which currency the prices are at our website?
A: The currency are in US dollars.

Q:Are your goods original?

A:Those are factories variants. They are not manufactured by the origin companies, but are made with some of the manufacturing facilities that the origin companies utilize, such as the durable materials, professional craftsmanship and custom color way. ( all the shoes we offered here is packed with original box and retro card has been included for those Jordan¡¯s; and for garments with the same fabric, full tag, size, washing mark, brand mark, packing etc ,it all the same you buy from retail store in your country).

Q: What is your mini order and is it possible to offer me sample?

A: Our mini order not any limit,any quantity is ok.

Q: I want to order from your site, but I want to get a sample first. Can I?
A: Yes, you can order a sample from our site, but the cost will be " retailed price", and it's refundable in your future order of wholesale.

Q: How do I place an order with wholesaler on net?
A: Please register first in our website. Simple click "order" on the items you need and go to your "add to shopping bag" to state the quantity you need and sum up the amount and submit your order. After we receive the order we will send you the money amount and the payment detail. When you confirm the order, we will send you an invoice.

Q: When will you ship my items?
A: We will ship out your goods within 48 hours as soon as we receive the payment.

Q: How long will it take to receive my order?
A: We ship within 48 hours of receiving your payment, unless otherwise noted. Most orders take 3-5 days for delivery. On rare accessions we may have an unexpected delay on an order. If this ever is expected with your order you will be immediately informed by E-mail

Q:Tell me to use inch to change dimensions, OK?
A:
yes,our size is all in units of cm, 1 cm=0.39 inch,
    such as: W40*H29.5*D10.5cm =W15.6" * H11.5" * D4.1"  inch

Q: How can I know my order status?
A: Once we send the bags, we will send you an E-mail for the estimated arriving date and give you a tracking number if you choose EMS, with which you can check the status of your order online. If it's Registered Air Mail, it's not trackable.

Q:In which circumstance, we provide replacement?
A:If customer find the item is not the same as actual picture or description. or there is some defect or broken on item, we provide replacement. when you received goods, and find defective items, you should tell us in next 3 days. Customers must bear the shipping cost if you return the defective items to us.

Q:Do you charge impost?
A:We don't charge impost , We don't carry duty on any damages or loss during shipping.

Q:Can you supply other kinds of products other than those on the website ?
A:Yes, just write us about your requirements, preferably with pictures. We will try out best to locate the qualified factory.
 

 
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